Orders

Can I change or cancel my order?

We begin preparing orders as soon as possible, so we can’t always guarantee changes or cancellations once an order has been placed.

If you need to make a change, please contact our Customer Care team as soon as possible and we’ll do our best to help.

I haven’t received my order confirmation. What should I do?

Your order confirmation should arrive by email shortly after your order has been placed. If you can’t see it, have a quick look in your junk or spam folder first.

Still nothing? Get in touch with our Customer Care team and we can check your order for you.

Shipping & Delivery

How much is shipping within Australia?

Standard shipping is $10 AUD, or complimentary when you spend over $150 AUD.

Express shipping is available for $15 AUD.

How long will my order take to arrive?

Once dispatched, estimated delivery times within Australia are:
Standard Shipping: 2–7 business days
Express Shipping: 1–4 business days

Please keep in mind that delivery times are estimates and may vary depending on your location. During busy sale and promotional periods, dispatch may also take a little longer than usual.

Where will my parcel be shipped from?

All Talisman online orders are packed and dispatched from Melbourne, Australia.

What should I do if my parcel is delayed or lost?

If your tracking hasn’t updated or your parcel is taking longer than expected, we recommend checking your tracking details for the latest delivery information.

If you’re concerned your parcel may be delayed or lost, please contact our Customer Care team with your order number and we’ll help you look into it.

Do you ship internationally?

We currently ship internationally to New Zealand only.

Standard shipping to New Zealand is $25 AUD, or complimentary when you spend over $150 AUD.

Estimated delivery is 3–5 business days from dispatch.

Returns & Exchanges

Can I return an item if I change my mind or order the wrong size?

Yes. Full-price items can be returned for an exchange or store credit within 30 days of receiving your order, provided they meet our return conditions.

Sale, final sale and clearance items are not eligible for change-of-mind returns. Earrings are also excluded for hygiene reasons.

Please see our full Shipping & Returns Policy for return conditions and instructions.

How long do I have to return an item?

Eligible items can be returned within 30 days of receiving your order.

Items must meet our return conditions to be accepted, so we recommend reading our full Shipping & Returns Policy before sending your return.

What if my item is faulty?

We’re sorry if something isn’t quite right with your order. If you believe you’ve received a faulty item, please contact our Customer Care team with your order number, details of the fault and images where possible. If your item is faulty, you may return it to us for a store credit or refund.

Can I return an item purchased from a Talisman stockist?

Items purchased through one of our independent stockists will need to be returned directly to the original retailer and will be subject to their individual returns policy.

Sizing & Fit

How do I know which size to choose?

Our Size Guide includes body measurements to help you find your recommended Talisman size.

You’ll also find a fit guide on each product page indicating whether the style is Slim, Regular, Relaxed or Oversized, so you can get a better feel for how the garment is designed to fit.

What if I need more help with sizing?

If you’re still unsure which size is right for you, our Customer Care team is happy to help. Get in touch before ordering and we can offer further guidance on the fit and sizing of a particular style.

Payments & Promotions

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. Alternatively, you can pay via PayPal or Afterpay.

Talisman Gift Cards can also be used as a form of payment when shopping online.

Can I use more than one discount code?

Only one discount code can be applied to an order at a time unless otherwise stated as part of a promotion.

Discount codes may also have their own terms, exclusions or expiry dates, so we recommend checking the details of your offer before ordering.

Gift Cards

Do you offer Gift Cards?

Yes. Talisman Gift Cards are available to purchase online and make a lovely option when you’d rather let them choose.

Gift Cards are delivered electronically and can be redeemed across our online store.

How long are Gift Cards valid for?

Talisman Gift Cards are valid for three years from the date of purchase.

Do I have to use my Gift Card in one transaction?

No. Your Gift Card can be used across multiple transactions until the balance has been used or the Gift Card expires.

Stockists

Can I shop Talisman in store?

Yes. Talisman is available at selected stockists across Australia.

Visit our Stockists page to find your nearest store. Please keep in mind that styles, sizing and availability will vary between individual stockists.

What do I do if I haven’t received my order confirmation email?

Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder.

If you are still unable to locate your order confirmation email, please email us.

About Talisman

Where is Talisman based?

Talisman is an Australian fashion label based in South Australia.

Where can I find out more about Talisman?

You can discover more about our story, inspiration and the world of Talisman on our About Us page.

How can I sign up to the Talisman newsletter?

Stay in the loop with all things Talisman. Sign up to our newsletter to be the first to hear about new collections, latest arrivals, exclusive offers and more.

You can sign up using the newsletter form here or at the bottom of our website.

Contact Us

Still need a little help?

We’d love to hear from you.

Our Customer Care team is available Monday to Friday, 9:30am–5pm ACST and can assist with orders, sizing, shipping, returns or any other questions you may have.

Get in touch via our Contact Us page and we’ll get back to you as soon as we can