FAQS

We are based in South Australia, Australia.

Please check out our list of stockists if you are looking to purchase from us in store.

Please note, each stockist will have a different range of styles to our online store.

Australia Post is our shipping partner for all parcels shipped within Australia.

At this stage we only ship within Australia.

Please follow the below guides on delivery times:
Australia Post Standard Shipping: 2-5 business days
Australia Post Express Shipping: 1-3 business days

Please note that during busy times, you may experience a delay in receiving your order, we apologise in advance for any inconvenience.

Please check your tracking number which you will receive via email after we fulfill your order. If there are any further issues, please email us.

Unfortunately, we cannot offer next day delivery at this time, but we do focus on next day shipping, to ensure you receive your parcel as soon as possible.

We offer Free Shipping Australia Wide for all orders over $100 AUD.

Our Standard delivery is a flat rate of $10 AUD.
Our Express delivery is a flat rate of $15 AUD.

All orders will come with an Australia Post tracking number which will be emailed to you. Your parcel can also be tracked here.

Unfortunately, we cannot offer international shipping at this stage.

Our products are shipped using compostable packaging.

We accept the following payment methods online:

Visa, Mastercard, Amex, Shop Pay, Apple Pay and Google Pay
Alternatively you can pay via Paypal or Afterpay (coming soon).
We also accept gift cards purchased from our store as a form of payment.

You can sign up to our Mailing List to receive 10% off your first order!
Plus be the first to know about any new arrivals or promotions we might be having.

We sure do! You can purchase a Gift Card that can be used at our online store here.

Our Gift Cards are valid for 3 years from the listed date of issue.

No, Gift Cards can be redeemed on our website as full or part payment.
If you use part of your Gift Card, the balance will update and you can use the remainder of your Gift Card for another purchase in the near future.

You may return your item/s for a store credit or size exchange provided all tags are still attached, the item is in an unworn condition, and you still have your order number.

Unfortunately, we cannot accept returns on sale items and earrings.

We can offer refunds on faulty items only.

Please read our full Returns Policy and once you have deemed yourself eligible to return your item/s, please email us with your name and order number in the subject.

If your item is faulty, you may return it to us for a store credit or refund. Please email us with your name and order number in the subject.

Please read our full Returns Policy and once you have deemed yourself eligible to return your item/s, please email us  with your name and order number in the subject.

We can issue a refund directly back into the same account you paid for your order with, alternatively you will be offered a store credit that you can use online.

Returns are processed within 5 business days after it has been received at our Head Office.

You may need to change your order due to the wrong address or ordering the wrong size.

Please email us immediately if you need to change or cancel your order and we’ll do the best we can to assist. Please be quick to let us know if there are any issues. There is no guarantee that we will catch the order in time before it leaves us.

Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder.

If you are still unable to locate your order confirmation email, please email us.

All our products have a size chart link under the product name on the product page. This link will indicate the measurements and fitting for our brand.

Each product page will also include the measurements of the garment, so you can check the length or width of a particular style.

We take pride in the fitting of our all our garments, to find out more please visit our fitting guide page.

We would love you to jump on our mailing list.

You can also follow us on Facebook and Instagram.

Our online customer support is available 9:30am-5pm AEST Monday to Friday.

You can email us, or use our online contact form.