Returns & Refunds

We want you to absolutely adore your new pieces. If you change your mind, you may return eligible items for an exchange or store credit within 30 days of receiving your order.

We do not offer refunds for change-of-mind returns.

Return Conditions

Before requesting a return, please ensure that your item meets the following conditions:

• The item must be returned within 30 days of receiving your order.

• The item must be unworn, unwashed and unused.

• All original labels and tags must remain attached.

• The item must be returned in its original packaging.

• The completed E-Commerce Returns Form must be included in your parcel.

• The item must not be an earring, sale item, final sale item or clearance item.

Items that do not meet these conditions may be returned to the original delivery address.

Return Eligibility

• Full-price items: Eligible for an exchange or store credit.

• Sale, final sale and clearance items: Not eligible for a change-of-mind return, exchange, store credit or refund.

• Promotional purchases: Return eligibility may vary. Please refer to the terms provided with the promotion or contact us at hello@talismanlabel.com.au.

• Earrings: Not eligible for a change-of-mind return for hygiene reasons.

These exclusions do not affect any rights you may have under the Australian Consumer Law.

How to Request a Return

Before sending your item, please email hello@talismanlabel.com.au with your name and order number in the subject line.

If your return is approved, we will provide you with the returns address and further instructions.

Please do not send your return before receiving approval.

Return Shipping

Return shipping costs for change-of-mind returns and exchanges are the customer’s responsibility.

We recommend using a tracked or insured postage service, as Talisman is not responsible for items lost or damaged during return transit.

Original shipping charges are non-refundable for change-of-mind returns.

Exchanges

Exchanges are subject to product availability. If your requested item is unavailable, a store credit will be issued instead.

Store Credit

Once your return has been received and approved, your store credit will be processed within five business days.

Store credit will be issued by email in the form of a gift card and will be valid for three years from the date of issue. Store credit cannot be redeemed for cash or used after its expiry date.

Faulty or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please email hello@talismanlabel.com.au before returning it.

Please include:

• Your name

• Your order number

• A description of the issue

• Clear photographs showing the fault or incorrect item

We will assess the item and provide return instructions. If the item does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund under the Australian Consumer Law. The remedy available will depend on the nature of the issue and whether it is considered major or minor.

If the item is confirmed to have a problem, reasonable return shipping costs will be reimbursed where required under the Australian Consumer Law.

Purchases from Independent Stockists

Items purchased from an independent Talisman stockist cannot be returned to the Talisman online store.

Please contact the original stockist directly to arrange your return. Your rights under the Australian Consumer Law continue to apply through the business from which the item was purchased.

Contact Us

If you have any questions about your return eligibility, please use our online contact form or email hello@talismanlabel.com.au.